Average Reviews:
(More customer reviews)The package state "the perfect espresso" "special for espresso machines" has a photo of a pump driven espresso machine = portafilter and a lovely "crema" espresso shot.search youtube for "lavazza perfect espresso" and you can see the actual espresso being made and result.
Lavazza perfect espresso part 1
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Lavazza perfect espresso part 2
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Usinga La Spaziale Vivaldi pump espresso machine, despite multiple attempts, tamping as hard as humanly possible, tamping multiple layers, double shot portafilter, the shot was pulled 3-5 seconds. Way too fast and with essentially ZERO crema and thin, watery.
I even tried regrinding but this clogged my grinder and I needed to take it apart to clear.
In emails Lavazza admitted my findings. A lavazza retailer suggested I buy more Lavazza coffee but beans.
Why does Italy's largest coffee company need to misrepresent the coffee this product will produce. In their email, they say this product is intended for coffee drinkers with a different taste, but the packaging photos and description clearly target those with pump espresso machines seeking a good "crema" as depicted by the photo.
Italy's largest coffee company solution was suggesting I buy more coffee from them. I spent considerable time scanning the packaging per Lavazza request and supplying them with additional info.
A reasonable person might think such a reputable company could/would a provide a suitable replacement product or coupon especially after admitting the customer is correct and the product will not produce the espresso shown on the package.
I can use local coffee at a fraction of Lavazza's price and get quite a better/real shot of espresso similar to the one on the package photo.
Ciao Lavazza
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